About BatteryProStore

Thanks for your interest in BatteryProStore.

BatteryProStore is located in Gardena, California. We specialized in variety of batteries and chargers, includes Laptop Batteries, Two way Radio Batteries, Digital Camera Batteries, Power Tool Batteries and Laptop Chargers, Digital Camera Battery Chargers. 

We are dedicated to making your task as easy as possible. BatteryProStore had been in the battery business since 1987.   With our experiences and relationship, we are able to offer quality products at manufacturer's prices to our customers. 

You can trust us and buy our products with yourconfidence. All products are 100% Brand New and Guaranteed to Meet or Exceed OEM Specifications. We give you warranty replacement and 30 days money back guarantee on all of our products.

• Contact us
  Company address: 
  17800 S. Main St. # 409, Gardena, CA 90248
  
  Phone Number : 310-965-9730
FAX: 310-965-0303 

Office hours: 
Monday through Friday, 
10.30AM to 6.30 PM PST
Saturday: Closed
Sunday: Closed

Email us at: sales@batteryprostore.com
Any questions regarding customer service, shipping status, our products, sales, high quantity discount, please email us at 
sales@batteryprostore.com. 

Any questions regarding technical problems, please contact us directly with your order number at
support@batteryprostore.com.


Any questions regarding returning products, please contact us directly with your order number at
rma@batteryprostore.com


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• How to Pay? 
  We accept only US currency. We only accept two types of payment methods: 
  
  - Credit Cards 
  - Paypal Payment
  
  We accept American Express, VISA, Master, Discover credit cards. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Please make sure that your e-mail address and telephone number for billing address are valid . BatteryProStore.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the credit verification fails. If you have problems to place the order online, please contact us at sales@batteryprostore.com. 
  
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• Sale Tax
  We do not charge sales tax except for California shipping addresses, who, however, may enjoy a lower shipping cost because of shorter distance. The current tax rate is 8.75%.
  
  California resellers and tax-exempted identities who wish not to be charged with sales tax can contact us by email at sales@batteryprostore.com to place an office order.
  
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• Shipping Service
  We will ship your order out within same day or 1 day after we get your order confirmation during weekdays. Orders are place after 12.00 PM (PST) will be processed on the next business day. Order placed on weekend or holidays will be shipped on next business day.
  
  
• Shipping rate
  For UPS, we use Live rate. Please put your zipcode during your checkout process and the online system will provide shipping cost to you. 
  
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• Warranty and Return Policy
  We provide one year warranty for BatteryProStore products. For exact warranty information, please refer to detailed product introduction. Our brief return policy is as the following:
  

• Shipping charges are non-refundable.
• DOA/Defective products are allowed for return for replacement or credit.
• All non-defective returns for credit are subject to 15% restocking fee.
• All returns must be within 30 days of the invoice date. Thereafter, all sales are final.
• All returns must be in original factory cartons with all original packing materials.
• All miscellaneous materials such as manuals, accessories and cables must be included or you will be billed for the missing parts accordingly.
• Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
• Return authorization must be received within 7 business days from the date of the RMA or the return will be refused.
• All products are sold with their respective manufacturer's warranty.
• All replacement items will be shipped after we have received and processed your defective return. A new tracking number will be sent to you on the replacement item when it ships.
• All credits will be made back to the original payment method.
• We will not be held responsible for you ordering the wrong product(s) all refusals will be credited minus the freight charges.
• If a package arrives damaged, it is best if you refuse the package. If you sign for and keep the package, please make sure you notate the damage when you sign for it so that we may file a claim with the carrier in the event that the actual product you ordered was also damaged. 
  
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• How to return an item?
  First, please read above warranty and return policy carefully to make sure you are qualified to return an item for repairing or credit. Then send your email to request the RMA number at rma@batteryprostore.com. We will issue and email you RMA number together with return instructions within 1 or 2 business day after we get your request. With that number clearly written on your package box, you can ship your item back to us. Please include the following information, when you request RMA number:
  
  Your Name (used to place the order):
  
  Your Email address:
  
  Your Address: 
  
  Your Phone number:
  
  Purchase date:
  
  Product Quantity: 
  
  Your device model: 
  
  Problem description:
  
  Your request: (Replace or Refund)
  
  Special comments:
  
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Sincerely,


BatteryProStore Team 
Monday through Friday, 
10.30AM to 6.30 PM PST
Saturday: Closed
Sunday: Closed